We at Lorenzo Security Products strive to offer our customers the best
products at the best possible prices. Due to the nature of the products,
returns will not be accepted unless the product is found to be defective
or unless otherwise explicitly stated on the specific Lorenzo Security Products product
page.
All returns, refunds, or exchanges must be approved
by Lorenzo Security Products before any products are returned.
We have implemented this policy because of the misuse
of our former liberal return policy. A few unscrupulous people have
ordered our products for specific short term uses and then returned
the product in a condition that would not allow us to resell. We
test all of our products before shipping. Your satisfaction is our
number one concern. If you have any question regarding our products,
please contact questions@spygearsonline.com or call (888) 871-7075 Fax (408) 521-0334 before placing
an order.
RETURN POLICY: All our hidden cameras, surveillance
equipment, and other hi-tech products are special ordered by the
person ordering and are NOT subject to cancellations. Due to the
nature of our product line, returns will only be accepted for products
damaged upon shipment to the customer*. All returns must
be authorized by Lorenzo Security Products before product(s) is returned. All products
must be returned in the original packaging. Lorenzo Security Products will replace,
refund, or credit your account for returned product(s) at Lorenzo Security Products's
discretion.
*Special exceptions may be made on a case by
case basis determined by Lorenzo Security Products. In this event, returns are subject
to deductions for shipping costs and a 25% restocking charge and
must be returned within a five (5) day period from date of receipt
of product(s). NO refunds will be given for products returned
without explicit permission from Lorenzo Security Products.
Any return must be authorized by a representative
of Lorenzo Security Products and under no circumstances will returns be accepted otherwise.
Authorization and shipping instructions must be obtained from Lorenzo Security Products.
No returns will be authorized after five (5) business days of receipt
of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM
Lorenzo Security Products WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED
THE PRODUCT(S).
WARRANTY: We guarantee all Lorenzo Security Products products to be
free of defects in workmanship and material for 90 days (unless
manufacturer's warranty is longer; please call) after sale to the
customer. We will replace or repair the product(s) at our option
providing there is no evidence of customer misuse, or alteration.
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